Shipping policy
Last updated: June 2026
1. How We Ship
We operate on a pre-order and drop model. This means products are not dispatched individually as orders come in. Instead, all orders placed within a drop are shipped together in a single batch once the drop closes.
The estimated dispatch date for each drop is communicated on the product page. You will receive a shipping confirmation by email once your order has been dispatched, including tracking information where available.
There is no separate order processing time. Your order ships as part of the batch on the communicated dispatch date.
2. Delivery Timeframes
Once your order has been dispatched from our location, estimated delivery times are as follows:
| Destination | Estimated Delivery |
|---|---|
| European Union | 3 to 5 working days |
| United Kingdom | 5 to 10 working days |
| Rest of the world | 5 to 10 working days |
Working days are Monday through Friday, excluding public holidays in the Netherlands.
These timeframes are estimates and cannot be guaranteed. Delays may occur due to factors outside our control, including customs processing, local postal services, or public holidays in your country.
If your order has not arrived within the estimated timeframe, please contact us at info@thesenseatelier.com and we will investigate with the carrier.
3. Shipping Costs
| Destination | Shipping Cost |
|---|---|
| European Union | Free |
| United Kingdom | Free |
| Rest of the world | €14.95 flat rate |
Shipping costs are displayed during checkout before you complete your purchase. No additional shipping charges will be applied after your order is placed.
4. Import Duties and Taxes
For orders shipped outside the European Union, import duties, customs fees, and local taxes may be charged by your country's customs authority upon arrival. These charges are not included in our product prices or shipping costs and are the sole responsibility of the customer.
We have no control over customs processes or charges and cannot predict what fees may apply. We recommend checking with your local customs authority before placing an order if you are unsure.
Please note:
- For United Kingdom orders, import duties may apply depending on the value and origin of the product following Brexit. Please check with HMRC or your local customs authority for current thresholds and rates.
- For United States orders, import duties may apply depending on the declared value of the shipment. The current de minimis threshold is subject to change; please verify current rules with US Customs and Border Protection before ordering.
- Refusal to pay customs duties does not entitle you to a refund of the product price or original shipping cost. If a package is returned to us due to unpaid duties or refusal of delivery, we will contact you to arrange reshipment at your expense.
5. Delivery Address
We ship to physical addresses only. We do not ship to P.O. boxes. Please ensure your delivery address is complete and accurate at the time of ordering.
We are not responsible for failed or delayed deliveries resulting from an incomplete or incorrect address provided by the customer. If a package is returned to us due to an incorrect address, we will contact you to arrange reshipment. Additional shipping costs may apply.
6. Lost or Damaged Shipments
Damaged on arrival
If your order arrives damaged, please contact us at info@thesenseatelier.com within 48 hours of delivery. Include photographs of the damage and, where possible, the packaging. We will arrange a repair, replacement, or refund in accordance with our Return and Refund Policy.
Lost shipments
If your tracking information shows no movement for an extended period, or if your order has not arrived within a reasonable time beyond the estimated delivery window, please contact us at info@thesenseatelier.com. We will open an investigation with the carrier.
If the shipment is confirmed lost, we will offer you a replacement or a full refund. We ask for your patience during the investigation process, as carrier investigations can take time to conclude.
Please note that once a package has been marked as delivered by the carrier, we are unable to take responsibility for packages that are reported missing after delivery confirmation. In such cases, we recommend contacting your local postal service or carrier directly.
7. Shipping Restrictions
We reserve the right to cancel and refund an order if we are unable to ship to your destination after the order has been placed. You will be notified by email if this occurs.
8. Contact
If you have any questions about your shipment, please contact us:
- Email: info@thesenseatelier.com
This Shipping Policy forms part of our Terms of Service. Your statutory rights as a consumer are not affected by this policy.