Terms of service
Last updated: June 2026
Please read these Terms of Service carefully before placing an order with us. By completing a purchase, you agree to be bound by these terms. These terms apply to all orders placed through our webshop, including pre-orders.
These terms are governed by Dutch law and comply with the EU Consumer Rights Directive (2011/83/EU) and the Dutch Civil Code.
1. Who We Are
SENSE Kajuit 9, 1319 AL Almere, The Netherlands KVK number: 90963248 VAT identification number: NL254639768B01 Email: info@thesenseatelier.com
2. Our Products
We sell upper arm bracelets through our webshop. Product descriptions, images, and specifications are provided on each product page. We make every effort to ensure that images accurately represent the product, but slight variations in colour or appearance may occur due to manufacturing processes, product updates, individual screen settings, or other factors beyond our reasonable control.
Some product images displayed on our website may be digitally created, rendered, enhanced, or otherwise used for illustrative and marketing purposes. While we make reasonable efforts to ensure that such images accurately reflect the intended design and appearance of the product, the final product delivered may differ from the images shown on the website.
We reserve the right to modify, update, improve, discontinue, or replace products, product specifications, pricing, and availability at any time without prior notice. We also reserve the right to limit the quantity of products available per customer, household, or order where necessary.
3. How Orders Work
Standard orders
When you place an order, you will receive an order confirmation by email. This confirmation acknowledges that we have received your order but does not yet constitute acceptance. The purchase agreement is concluded at the moment we confirm that your order has been dispatched.
Pre-orders
We operate a pre-order model ahead of each product drop. When you place a pre-order, you are reserving a product before it is dispatched. Payment is taken at the time of placing your pre-order.
You may cancel your pre-order at any time before the batch has been dispatched and receive a full refund. Once the batch has been dispatched, the standard right of withdrawal applies from the day after you receive your product.
By placing a pre-order, you acknowledge that:
- The product will not be shipped immediately
- Dispatch takes place in a single batch once the drop closes
- Estimated dispatch timelines are communicated on the product page and may be subject to change
4. Pricing and Payment
All prices are displayed in EURO and include VAT where applicable. Shipping costs are shown separately during checkout and are added to your order total before payment.
We accept the following payment methods: Visa, Mastercard, American Express, Maestro, UnionPay, Apple Pay, Google Pay, iDEAL, Wero, and Klarna.
We reserve the right to adjust prices at any time. Price changes do not affect orders that have already been confirmed.
Promotional prices apply only for the duration stated and cannot be applied retroactively.
5. Delivery
Once a batch has been dispatched from our location, we aim to deliver your order within 5 to 10 working days. This timeframe applies to standard delivery and may vary depending on your location and local postal services.
Working days are Monday through Friday, excluding public holidays in the Netherlands.
We will notify you by email once your order has been dispatched, including any tracking information where available.
If your order has not arrived within the stated timeframe, please contact us at info@thesenseatelier.com. If we are unable to deliver within 30 days of the agreed dispatch date, you are entitled to cancel your order and receive a full refund.
Risk of loss or damage passes to you at the moment of delivery. If you arrange your own courier or select a delivery method not offered by us, risk passes to that courier at the point of collection.
6. Drop Cancellations and Significant Delays
If a product drop is cancelled before dispatch, you will be notified by email as soon as possible. You will be offered the choice to transfer your order to the next available drop with priority allocation, or to receive a full refund.
7. Right of Withdrawal and Returns
Your right to return a product and receive a refund is set out in our Return and Refund Policy, which forms part of these Terms of Service. Please refer to that policy for full details on the 14-day cooling-off period, conditions for returns, and how refunds are processed.
8. Legal Guarantee
All products sold through our webshop come with a 2-year legal guarantee of conformity under EU and Dutch law. If a product is defective or does not conform to what was agreed, please contact us. Full details are set out in our Return and Refund Policy.
9. Complaints
If you have a complaint about a product or our service, please contact us at complaint@thesenseatelier.com. We will acknowledge your complaint within 3 business days and aim to resolve it within 15 business days.
If we are unable to resolve your complaint to your satisfaction, you may submit it to the EU Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr.
UK customers may seek advice from Citizens Advice (citizensadvice.org.uk) or their local trading standards office.
10. Intellectual Property
All content on our webshop, including product designs, images, text, logos, and branding, is our property or used with permission. You may not reproduce, distribute, or use any of this content without our prior written consent.
11. Limitation of Liability
We are liable for direct damages resulting from our failure to fulfill our obligations under these terms, up to the value of your order.
We are not liable for indirect or consequential damages, including but not limited to loss of income, loss of profit, or damage caused by third-party services such as payment providers or couriers, except where required by applicable law.
Nothing in these terms limits or excludes our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under Dutch or EU law.
Your statutory rights as a consumer are not affected by this limitation.
12. Privacy
We process your personal data in accordance with our Privacy Policy, which is available on our webshop. By placing an order, you confirm that you have read and understood our Privacy Policy.
13. Changes to These Terms
We reserve the right to update these Terms of Service at any time. Changes will be published on this page with an updated date. Orders placed before a change are governed by the terms in effect at the time of purchase.
14. Governing Law and Jurisdiction
These Terms of Service are governed by Dutch law. Any disputes arising from these terms or from orders placed through our webshop will be submitted to the competent court in the Netherlands, without prejudice to your right as a consumer to bring proceedings in the courts of your country of residence.
15. Contact
For any questions about these terms, please contact us:
- Email: info@thesenseatelier.com
- Address: Kajuit 9, 1319 AL Almere, The Netherlands
Your statutory rights as a consumer are not affected by these Terms of Service